Returns and Exchange

HOW TO MAKE A RETURN?

You can request a Return of the product(s) within 7 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at customercare@boldknight.in to arrange for reverse pickup.

In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags are removed or missing. Please note that Shipping / Cash on Delivery charges are non-refundable. Also, note that we do not charge any additional handling fee for returns.

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

Visit the returns section on the website or to raise a return/exchange request for your order

Submit the required details in the empty fields

Follow the instructions and select the items you would want to return

A confirmation email would be shared once the return request is approved.

EXCHANGE POLICY

For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 7- 8 days for it to get delivered, mostly sooner depending on the region.

Note: Once a product is exchanged and is delivered, not further actions such as exchange or refund would be applicable on that order.