REFUND & RETURN POLICY
For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account. Additionally, note that shipping/cash on delivery charges are non-refundable.
REFUNDS FOR DISCOUNTED ITEMS
In case of orders placed with a discount is returned, a refund to the bank account will not be applicable. The amount will be refunded in the form of Coupon Code / Store Credit. REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges. REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS
Once the product(s) reaches us and passes the QC,our Payments Partner (Paypal / Razorpay) would initiate the refund to your original payment mode. Please note that Shipping / Cash on Delivery charges are non-refundable. TERMS AND CONDITIONS
Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand. The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession.
This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received. In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail firstname.lastname@example.org with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us. Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time.
We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund. If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non promotional purchase, the full amount will be credited to the bank account.