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INDIA's FIRST PHYGITAL STORE

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REFUND & RETURN POLICY

REFUND & RETURN POLICY

For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account. Additionally, note that shipping/cash on delivery charges are non-refundable.

REFUNDS FOR DISCOUNTED ITEMS

In case of orders placed with a discount is returned, a refund to the bank account will not be applicable. The amount will be refunded in the form of Coupon Code / Store Credit.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.

REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS

Once the product(s) reaches us and passes the QC,our Payments Partner (Paypal / Razorpay) would initiate the refund to your original payment mode. Please note that Shipping / Cash on Delivery charges are non-refundable.

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession.
  • This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail info@boldknight.in with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time.
  • We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund.
  • If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non promotional purchase, the full amount will be credited to the bank account.

 

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